Frequently Asked Questions

Video Tutorials
If a picture says 1000 words then the video is priceless. Here are some videos to explain How/What is Tryilo.
Tryilo | The new way to share - Try It Love It
Tryilo | Turn your trash into cash
Tryilo | let's make you extra cash
Tryilo | your stuff works for you
PWC | Spotlight on Sharing Economy
State of the Sharing Economy
How it Works
Tryilo isn’t just a platform for renting and sharing your goods. We strive to bring like-minded people together and build real communities of enthusiasts across Ireland.

You can create an account with Tryilo free of cost. As of now we support registration via Facebook or Google+.

Tryilo is a community of trusted peers. For browsing through the products shared by your peers, you don't need to go through verification process. Once you want to list your product or if you want to borrow a product from your community/peers, we mandate verification process.

As of now we support ID verification(Driving License, Passport or any other Government Approved photo Identification cards) and Mobile Verification. We'll be introducing more forms of verification going forward.

You can borrow any product from any one on the platform. However, there could be limitations and deal conditions set by product owners in terms of delivery, insurance and approachability.

We generally allow up to 24 hours for any reservation before it automatically expires. During these 24 hours time frame we try to approach the product owner via different communication channelsj which they opted as part of the sign up process.

Renting
You can rent out or borrow any product on Tryilo for certain price. The minimal rental price starts at € 5.

Yes. You are free to chose any price you want for the product being listed. The minimum price is € 5.

Minimum of one product image with image description is mandatory for the product to be published. How ever we advise to upload at least five images of your product with a good description and deal conditions. This will help your product to be shown on top of the list.

You can list your product with out verifying. How ever the product will not be published until the verification is complete.

Yes. You can opt to have some security deposit for the product. As part of the rental process, we wil pre authorise this security deposit amount on borrowers card.

We provide an optional insurance for every deal which happens through platform. How ever you have to reach out to Tryilo support to avail this insurance option.

To borrow any product on the platform, you have to be verified. Listing of the product can be done without verifying. How ever the product will not be published until you verify yourself.

Yes. You can opt to have some security deposit for the product. As part of the rental process, we wil pre authorise this security deposit amount on borrowers card.

Payment
As a borrower you can make your payment through Credit/Debit Card or through your Tryilo e-wallet. As a product lender you will receive all your payments into your Tryilo e-wallet the day after the rental period is started.

We use Mangopay as our payment gateway for all the transactions. Our e-wallet system is maintained by Mangopay too.

Tryilo doesn't store any of your card information.

For any product which have security deposit on it, Tryilo will pre authorise the card with that amount. Once the rental is completed and if there are no claims from the product owner, then we will release the security deposit back to borrower.

Any claims should be immediately reported to Tryilo through our support email support@tryilo.com. Each claim is manually verified before the claim amount is charged on the borrower cards.

As a product lender you will receive all your payments into your Tryilo e-wallet the day after the rental period is started. You can withdraw this amount to any of your bank accounts.

For legal reasons we don't do any VAT deductions from our side as part of the payouts. Its completely up to you to do the tax filing and showing your extra income to the tax man as part of your annual returns.

Delivery
As of now Tryilo don't do the delivery of the products between peers. How ever Tryilo facilitates the delivery by giving all the required information to pickup or deliver the product.

This completely depends on product to product. Some owners will be comfortable to pick up and drop the products. And some will meet you at their home or any other local places. Most of this information will be given by the product owner as part of the deal description. Tryilo swaps the email addresses and phone numbers of the peers once the reservation request is successfully processed.

Yes. How ever this option is not available on the website. You should contact us at support@tryilo.com so that we can arrange you a delivery. Its always better to contact us if you have any delivery requirements.

Community
Communities are at the core of Tryilo. Our mission of connecting millions of households starts by connecting people with in the local communities. We donate back up to 50% of our profits back to the communities who are active on Tryilo.

There are two different communities you can create in Tryilo. Local neighbourhood community Ex: Malahide Community (or) it could be the communities of interests/hobbies Ex: Dublin community of Digital Photographers. Each peer in the community can be trusted as its a small group of people who share the common interests (or) neighbourhood.

Yes, any one can create a community and invite people into your own community.